Terms and Conditions
Agreement between User and Agentcars Website
The Agentcars.com Website is owned and operated by LatinCarZ, LLC. (“LatinCarZ”, or “we”).
This web site (“Website”) is intended for personal, noncommercial use. This Agreement describes
the terms and conditions applicable to the services available through this Website. This Agreement
describes your responsibilities and, among other things, limits the liability of LatinCarZ. BEFORE
USING ANY OF THESE SERVICES, PLEASE READ ALL OF THIS AGREEMENT
CAREFULLY. BY ACCESSING ANY AREAS OF THIS SITE, USERS (“USERS” OR “YOU”)
AGREE TO BE LEGALLY BOUND WITHOUT LIMITATION, QUALIFICATION, OR
CHANGE AND TO ABIDE BY THESE TERMS AND CONDITIONS, WHICH WILL
CONSTITUTE THE AGREEMENT BETWEEN YOU AND LATINCARZ, LLC.
(“AGREEMENT”). If at any time you do not agree with any part of this Agreement, YOU MUST
DISCONTINUE USE OF THIS SITE. LatinCarZ reserves the right, in its sole discretion, to
amend, modify, or alter this Agreement at any time by posting the amended terms on this Website.
LatinCarZ recommends that you review these terms and conditions periodically. The amended
terms shall be effective on and after the date that they are posted on the Website. This Agreement
may not otherwise be amended except in writing signed by both parties. LatinCarZ incorporates
WITHOUT LIMITATION OF ANY OTHER PROVISIONS OF THIS AGREEMENT, YOU
MAY NOT USE THIS SITE FOR ANY PURPOSE THAT IS UNLAWFUL OR PROHIBITED
BY THIS AGREEMENT AND/OR ANY APPLICABLE ADDITIONAL TERMS. YOUR
ACCESS TO THIS SITE MAY BE TERMINATED IMMEDIATELY IN LATINCARZ’S SOLE
DISCRETION, WITH OR WITHOUT NOTICE, IF YOU FAIL TO COMPLY WITH ANY
PROVISION OF THIS AGREEMENT AND/OR ADDITIONAL TERMS, OR FOR ANY
OTHER REASON, OR NO REASON. LATINCARZ OPERATES AN INFORMATION
AGGREGATION AND OFFER PROVISION SITE, THE OFFERS PRESENTED AND THE
RESPONSIBILITY FOR FULFILLING ANY COMPLETED OFFERS RESTS SOLELY WITH
THE THIRD PROVIDERS IDENTIFIED WITH EACH OFFER, COMPLETED OFFER
AND/OR RESERVATION FOR SERVICE. LATINCARZ OPERATES AS A BROKER FOR
THIRD PARTY SERVICES AND ASSUMES NO LIABILITY FOR ACTIONS OF AND/OR
NEGLIGENCE OF THE THIRD PARTY SERVICES PROVIDERS RELATING TO
PROVISION OF AND/OR FAILURE TO PROVIDE ANY SERVICES.
General Terms and Conditions
These Terms & Conditions apply to any offers displayed and any transactions executed on or
through the Agentcars Website. Rental offers accepted and/or reserved through the Agentcars
Website are provided by Third Party Providers, and these Terms & Conditions governs the terms
and extent of LatinCarZ obligations in such transactions (such as with respect to any Whitelist
offers, Reservations, Completed Offers, Completed Purchases, and Completed Rentals). These
Terms & Conditions are applicable to any transaction made on the Agentcars Website.
You, the User, acknowledge that all content included on this Website, including any information,
data, source code, images, multimedia, typefaces, graphics, music, sounds, images, illustrations,
maps, designs, icons, written and other displayed material (collectively, “Content”) and the
arrangement and compilation of the Content are intellectual property and copyrighted works of
LatinCarZ and/or its third-party providers including, without limitation, the rental car companies
and other automotive related suppliers that provide car rental offers or other rental services
through this Website (“Providers”). Reproduction or storage of any Content retrieved from this
Website, in all forms, media and technologies now existing or hereafter developed, is subject to
U.S. Copyright, or other applicable laws, and all applicable international copyright treaties and
conventions, including without limitation, the Berne Convention and the Universal Copyright
“Agentcars” is a service mark of LatinCarZ, LLC. Other product and company names
identified on this Website may be the name, trademark, trade name, service mark, logo, symbol or
other proprietary designation of LatinCarZ or a third-party. The use on this Website of any name,
trade name, trademark, service mark, logo, symbol or other proprietary designation or marking of
or belonging to any third-party, and the availability of specific goods or services from such third-
party through this Website, should not be construed as an endorsement or sponsorship of this
Website by any such third-party, or the participation by such third-party in the offering of goods,
services or information through this Website.
LatinCarZ grants you a limited, personal, nontransferable, non-conveyable, revocable license to
access and use this Website only as expressly permitted in this Agreement. Except for this limited
license, LatinCarZ does not grant you any other rights or license with respect to this Website; any
rights or license not expressly granted herein are reserved. The Content and any other information
on this Website (including, without limitation, price and availability of rental services, rental
options, and reservations), as well as the infrastructure used to provide such content and
information, is proprietary to LatinCarZ or its suppliers and Providers. Accordingly, as a condition
of using this Website, you agree not to use this Website or its contents or information for any
commercial or non-personal purpose (direct or indirect) or for any purpose that is unlawful or
prohibited by this Agreement. While you may make limited copies of your rentals and/or
reservations (and other related documents) for any services purchased through this Website, you
agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license,
create derivative works from, transfer, or sell or re-sell any information, software, products, or
services obtained from this Website. In addition, whether or not you have a commercial purpose,
you agree not to:
- retrieve, access, monitor, store, or copy any content or information of this Website using
any robot, spider, scraper or other automated means or any manual process for any purpose
without express written permission of LatinCarZ;
- violate the restrictions in any robot exclusion headers on this Website or bypass or
circumvent other measures employed to prevent or limit access to this Website;
- take any action that imposes, or may impose, in the discretion of LatinCarZ, an
unreasonable or disproportionately large load on the LatinCarZ infrastructure; or
- deep-link to any portion of this Website (including, without limitation, the purchase path
for any rental offers and/or services) for any purpose without express written permission of
- deliver any posting that infringes or violates any intellectual property or other right of any
entity or person, including, without limitation, copyrights, patents, trademarks, laws
governing trade secrets, rights to privacy, or publicity.
- impersonate another person or entity or falsely state or otherwise misrepresent your
affiliation with a person or entity, or adopt a false identity if the purpose of doing so is to
mislead, deceive, or defraud another.
- use this Website in any manner which could damage, disable, overburden, or impair or
otherwise interfere with the use of this Website or other users’ computer equipment, or
cause damage, disruption or limit the functioning of any software, hardware, or
- attempt to gain unauthorized access to this Website, any related website, other accounts,
computer system, or networks connected to this Website, through hacking, password
mining, or any other means.
- obtain or attempt to obtain any materials or information through any means not
intentionally made available through this Website, including harvesting or otherwise
collecting information about others such as email addresses.
You may only use this Website to make legitimate reservations, rentals or requests to purchase the
products or services offered (each, an "Order") and shall not use this Website to make any
speculative, false or fraudulent Orders or any Orders in anticipation of demand. You represent that
you are of sufficient legal age to create binding legal obligations for any liability you may incur as
a result of your use of this Website. You agree to provide correct and true information in
connection with your use of this Website and you agree to promptly update your membership
information (if applicable) in order to keep it current, complete and accurate. It is a violation of
law to place an Order in a false name or with an invalid method of payment. Please be aware that
even if you do not give us your real name, your web browser transmits a unique Internet address
to us that can be used by law enforcement officials to identify you. Fraudulent users will be
prosecuted to the fullest extent of the law.
LatinCarZ reserves the right to cancel any rental, reservation, completed offer or any other
transaction that it reasonably believes to have been fraudulently made, including without
limitation, by unauthorized use of a credit or debit card.
and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the
use of your personal information by LatinCarZ and/or its third-party providers and distributors in
permitted by law, LatinCarZ makes no representation or warranty with regard to the sufficiency of
the security measures used for data handling and storage. LatinCarZ will not be responsible for
any actual or consequential damages that result from a lapse in compliance with the Privacy
Policy because of a security breach or technical malfunction.
Disclaimer of Warranties
UNLESS A PROVIDER HAS AGREED OTHERWISE, ALL CONTENT, INCLUDING
SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS
CONTAINED WITHIN OR AVAILABLE THROUGH THIS SITE ARE PROVIDED TO YOU
ON AN “AS IS,” “AS AVAILABLE” BASIS. LATINCARZ MAKES NO REPRESENTATIONS
OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE
OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT OR MATERIALS
INCLUDED ON THIS WEBSITE TO THE FULLEST EXTENT PERMISSIBLE PURSUANT
TO APPLICABLE LAW, LATINCARZ DISCLAIMS ALL REPRESENTATIONS AND
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR
SATISFACTORY WORKMANLIKE EFFORT, INFORMATIONAL CONTENT, TITLE, OR
NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES. LATINCARZ DOES NOT
WARRANT OR MAKE ANY REPRESENTATIONS THAT THIS SITE WILL OPERATE
ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT
THIS SITE AND/OR ITS SERVERS WILL BE FREE OF VIRUSES AND/OR OTHER
HARMFUL COMPONENTS. LATINCARZ DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING SUITABILITY, AVAILABILITY, ACCURACY,
RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY MATERIAL OF ANY KIND
CONTAINED WITHIN THIS SITE FOR ANY PURPOSE, INCLUDING SOFTWARE,
PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTENT.
LATINCARZ IS NOT RESPONSIBLE FOR ANY FAILURES CAUSED BY SERVER
ERRORS, MISDIRECTED OR REDIRECTED TRANSMISSIONS, FAILED INTERNET
CONNECTIONS, INTERRUPTIONS IN THE TRANSMISSION OR RECEIPT OF TICKET
ORDERS OR, ANY COMPUTER VIRUS OR OTHER TECHNICAL DEFECT, WHETHER
HUMAN OR TECHNICAL IN NATURE.
WITHOUT LIMITING THE FOREGOING, NO WARRANTY OR GUARANTEE IS MADE (I)
REGARDING THE ACCEPTANCE OF ANY REQUEST, (II) REGARDING THE
AVAILABILITY OF PRODUCTS AND/OR SERVICES THROUGH THIS SITE OR, WHERE
APPLICABLE, AT ANY PARTICIPATING RETAILER OR RETAILER LOCATION, OR (III)
REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS SITE.
Persons under the age of 18 are not eligible to use any services on our Website.
General Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LATINCARZ,
REPRESENTATIVES, SUBSIDIARIES, AFFILIATES, DISTRIBUTORS, SUPPLIERS,
LICENSORS, AGENTS OR OTHERS INVOLVED IN CREATING, SPONSORING,
PROMOTING, OR OTHERWISE MAKING AVAILABLE THE SITE AND ITS CONTENTS
(COLLECTIVELY THE “COVERED PARTIES”), BE LIABLE TO ANY PERSON OR
ENTITY WHATSOEVER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, COMPENSATORY, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR
ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO: (I) LOSS OF
GOODWILL, PROFITS, BUSINESS INTERRUPTION, DATA OR OTHER INTANGIBLE
LOSSES; (II) YOUR INABILITY TO USE, UNAUTHORIZED USE OF, PERFORMANCE OR
NON-PERFORMANCE OF THE SITE; (III) UNAUTHORIZED ACCESS TO OR
TAMPERING WITH YOUR PERSONAL INFORMATION OR TRANSMISSIONS; (IV) THE
PROVISION OR FAILURE TO PROVIDE ANY SERVICE; (V) ERRORS OR
INACCURACIES CONTAINED ON THE SITE OR ANY INFORMATION, SOFTWARE,
PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SITE;
(VI) ANY TRANSACTIONS ENTERED INTO THROUGH THIS SITE; (VII) ANY
PROPERTY DAMAGE INCLUDING DAMAGE TO YOUR COMPUTER OR COMPUTER
SYSTEM CAUSED BY VIRUSES OR OTHER HARMFUL COMPONENTS, DURING OR ON
ACCOUNT OF ACCESS TO OR USE OF THIS SITE OR ANY SITE TO WHICH IT
PROVIDES HYPERLINKS; OR (VIII) DAMAGES OTHERWISE ARISING OUT OF THE
USE OF THE SITE, ANY DELAY OR INABILITY TO USE THE SITE, OR ANY
INFORMATION, PRODUCTS, OR SERVICES OBTAINED THROUGH THE SITE. THE
LIMITATIONS OF LIABILITY SHALL APPLY REGARDLESS OF THE FORM OF ACTION,
WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR
OTHERWISE, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY
OF DAMAGES. Further, to the extent permitted by law, the Covered Parties accept no
responsibilities for any damage and/or delay due to Provider cancellations, shortages, sickness,
pilferage, labor disputes, bankruptcy, machinery breakdown, quarantine, government restraints,
weather, terrorism or causes beyond the Covered Parties’ control. No responsibility is accepted for
any additional expense, omissions, delays, re-routing or acts of any governmental authority. No
Covered Party shall be responsible for any Provider’s breach of any warranty including, but not
limited to, implied warranties of fitness for a particular purpose or of merchantability, nor shall
any Covered Party be responsible for any other wrongdoing of a Provider (including any liability
in tort), as to any products and/or services available through this Website. No Covered Party shall
be responsible for any Provider’s failure to comply with this Agreement nor for any Provider’s
failure to comply with applicable federal, state, provincial and local law.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to
the use of this Website, User agrees the liability of any such party shall in no event exceed the
total charge to the User assessed by LatinCarZ for making a Order. Some states or jurisdictions, to
the extent their law might be deemed to apply notwithstanding the selection of Florida law asdescribed below, do not allow the limitation of liability, so the foregoing limitations might not
apply to you.
You agree to defend and indemnify LatinCarZ, their affiliates, and/or their respective suppliers
and any of their officers, directors, employees and agents from and against any claims, causes of
action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any
kind or nature including but not limited to reasonable legal and accounting fees, brought (i) by you
or on behalf of you in excess of the liability described above, within the limits permitted by
applicable law; or (ii) by third parties as a result of:
- your breach of this Agreement
- your violation of any law or the rights of a third party; or
- your use of this Website in violation of the terms and conditions set forth herein.
If you use this Website to submit Orders for or on behalf of a third-party (“Third-party”), such as a
family member or a traveling companion, you are responsible for any error in the accuracy of
information provided in connection with such use. In addition, you must inform the Third-party of
all Terms and Conditions applicable to all products or services acquired through this Website
including all rules and restrictions applicable thereto. Each User using this Website for or on
behalf of a Third-party agrees to indemnify and hold each Covered Party harmless from and
against any and all liabilities, losses, damages, suits and claims (including the costs of defense),
relating to the Third-party’s or the User’s failure to fulfill any of its obligations as described
above. You are directly responsible for any Order submitted including for total charges and
User Comments, Feedback, and Other Submissions
All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party
in connection with your use of this Website (collectively, “Comments”), shall be and remain the
exclusive property of LatinCarZ and may be used by a Covered Party in any medium in
necessary for such an assignment of rights. By providing your Comments to a Covered Party, you
shall be indicating your consent to the Covered Party’s use of your Comments. The information
and opinions expressed in Comments on this Website are not necessarily those of LatinCarZ or its
content providers, advertisers, sponsors, affiliated or related entities, and LatinCarZ makes no
representations or warranties regarding that information or those opinions.
Links to Other Web Websites and Services
To the extent this Website contains links to outside services and resources, any concerns regarding
such services or resources should be directed to the particular outside service or resource provider.
LatinCarZ does not monitor or control the linked sites and makes no representations regarding,
and is not liable or responsible for the accuracy, completeness, timeliness, reliability, oravailability of any of the content upload, displayed, or distributed, or products or services
available at these sites. If you choose to access any third-party site, you do so at your own risk.
The presence of a link to a third-party site does not constitute or imply LatinCarZ’s endorsement,
sponsorship, or recommendation of the third-party, or of the content, products or services
contained on, or available through, any such third-party site.
Modification/Termination of Usage
LatinCarZ reserves the right, in its sole discretion, to modify, suspend, or terminate this Website
and/or any portion thereof, including any service or product available through the Website, and/or
your profile, password, or use of the Website, or any portion thereof, at any time for any reason
with or without notice to you. In the event of termination, you will still be bound by your
obligations under this Agreement and any Additional Terms, including the warranties made by
you, and by the disclaimers and limitations of liability. Additionally, LatinCarZ shall not be liable
to you or any third-party for any termination of your access to this Website.
We endeavor to publish and maintain accurate prices and information for the services we offer.
Our Providers provide us with the price and other information related to these services. In the
event, however, that a service is listed or provided to us at an incorrect price or with incorrect
information due to typographical error or other error in pricing or service information received
from our Providers, we retain the right to refuse or cancel any Orders placed for such service. We
shall have the right to refuse or cancel any such Orders whether or not the order has been
confirmed and/or your credit card charged. If your credit card has already been charged for the
purchase and your Order is canceled because of incorrect Provider information, we will promptly
issue a credit to your credit card account in the amount of the charge.
To the extent that we need to contact you, you agree that we may do so via any electronic means,
including but not limited to communications posted on this Website or electronic mail.
Accessing materials on this Website by certain persons in certain countries may not be lawful, and
LatinCarZ makes no representation that materials on this Website are appropriate or available for
use in locations outside of the United States. If you are located in a country other than the United
States, you must determine whether your use of this Website is lawful.
Unless otherwise expressly permitted, websites may not hyperlink to any page beyond the
homepage of this Website or frame this Website or any web page or material herein, nor may any
entity hyperlink any aspect of this Website in an email for commercial purposes without the
express written permission of LatinCarZ.
The captions in this Agreement are only for convenience, and do not, in any way, limit or
otherwise define the terms and provisions of this Agreement.
This Agreement, and the related parts of this Agreement relating to each service represent the
entire agreement between you and each Covered Party regarding your use of this Website and
supersede any prior statements, representations, or prior versions of these Terms and Conditions
relating to the use of the Website that were displayed on this Website before. We reserve the right
to modify, revise or update this Agreement from time to time by updating this posting. Your
continued use of this Website will be subject to the terms of this Agreement in effect at the time of
your use. Certain provisions of this Agreement may be superseded by expressly designated legal
notices or terms located elsewhere on this Website, which will be adequately brought to your
attention. In the event that any provision of this Agreement is determined to be unenforceable or
invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable
law, and such determination shall not affect the validity and enforceability of any other remaining
provisions. To the extent permitted by applicable law, the internal laws of the State of Florida
shall govern the performance of this Agreement and you consent and submit to the exclusive
jurisdiction of the state and federal courts located in Miami, Florida (Southern District), in all
questions and controversies arising out of your use of this Website and this Agreement. To the
extent permitted by applicable law, any claim or cause of action arising from or relating to your
use of this Website and/or this Agreement must be brought within two (2) years from the date on
which such claim or action arose or accrued.
Rental Service Limitation of Liability
THE RENTAL CAR COMPANIES AND OTHER SUPPLIERS PROVIDING TRAVEL OR
OTHER SERVICES THROUGH THE SITE (COLLECTIVELY, "RENTAL SUPPLIERS") ARE
INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE
COVERED PARTIES. TO THE EXTENT PERMITTED BY LAW, THE COVERED PARTIES
DO NOT ASSUME LIABILITY FOR ANY INJURY, DAMAGE, DEATH, LOSS, ACCIDENT
OR DELAY DUE TO AN ACT OR OMISSION OF A RENTAL SUPPLIER, INCLUDING,
WITHOUT LIMITATION, AN ACT OF NEGLIGENCE OR THE DEFAULT OF A RENTAL
SUPPLIER, OR AN ACT OF GOD. FURTHER AND TO THE EXTENT PERMITTED BY
LAW, NO RESPONSIBILITIES ARE ACCEPTED FOR ANY DAMAGE AND/OR DELAY
DUE TO SICKNESS, PILFERAGE, LABOR DISPUTES, BANKRUPTCY, MACHINERY
BREAKDOWN, QUARANTINE, GOVERNMENT RESTRAINTS, WEATHER, TERRORISM
OR CAUSES BEYOND THE COVERED PARTIES’ CONTROL. NO RESPONSIBILITY IS
ACCEPTED FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, FAILURE TO
MAKE CONNECTIONS, RE-ROUTING OR ACTS OF ANY GOVERNMENTAL
AUTHORITY.You agree to abide by the terms or conditions of purchase imposed by any Rental Supplier,
whether that Rental Supplier is selected by you or by LatinCarZ, including, but not limited to,
payment of all amounts when due and compliance with the Rental Supplier’s rules and restrictions
regarding availability and use of fares, products, or services. You understand that any violation of
any such Rental Supplier’s conditions of purchase may result in cancellation of your reservation(s)
or purchase(s), in your being denied access to any reservations and/or automobiles, in your
forfeiting any monies paid for such reservation(s) or purchase(s), and in LatinCarZ debiting your
account for any costs LatinCarZ incurs as a result of such violation. You shall be completely
responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this
B. Rental Car Service Restrictions
Vehicle rentals available through this Website are subject to standard rental contracts of the Rental
Supplier, which will be completed by you at the time of pick-up of a vehicle.
Charges for Taxes and Service Fees: In connection with facilitating your rental car transaction, we
will provide you with a breakdown of the estimated taxes, fees and surcharges that may apply to
your transaction based upon your selection of rental options. Car only options may include the
breakdown of the estimated taxes, fees and surcharges that may apply to your transaction based
upon your selection of rental purchase options, however, we will not charge you for these taxes,
fees and surcharges, but the car rental supplier will charge you taxes, fees and surcharges at the
time you rent your car. A car and taxes purchase option will include any taxes, fees and
surcharges that may apply to your transaction and you will be charged during booking for the
taxes, fee, and surcharges. An all inclusive purchase option can also be provided that includes
taxes, fees and surcharges that may apply to your transaction, as well as any displayed insurance
option, upon confirmation you are given the option to pay for all the fees including any selected
insurance. The exact terms and fees included in a purchase option will depend on the selection
made at the time of booking and/or completion of an offer.
While Agentcars attempts to provide all terms and conditional prior to booking, the rate you
selected includes the items you selected and mentioned in your reservation confirmation or
prepaid voucher ONLY. Additional items different from what is mentioned in the confirmation or
prepaid voucher are not covered and may be charged separately by the car rental company at the
time of rental or car return.
Agentcars does not provide insurance. Your rental may be covered by any current insurance
you already have when renting in jurisdictions provided for by your insurance contract. Policies
purchased in the United States may cover at least some of the activities associated with a car rental
within the United States. Insurance coverage is also provided by the Rental Supplier, as indicated.
Additional coverage and/or international coverage may be available for purchase from the Rental
Supplier, and may be selected in advance of pick up. Depending on the options selected your
insurance option may not provide coverage for damage to windows, tires, roof, underside or
interior of the vehicle, please thoroughly review your options for insurance with the Rental
If a customer chooses to pre-pay for any Provider/branded offer from our Result Matrix Display (excluding any “PROMO” rate / “Generic/Opaque pricing” offer, i.e. offers not initially associated with a specific Provider) Agentcars’s policy is that the customer is eligible to receive a refund when the reservation is cancelled within (24 hours) of making the reservation and up to (24 hours) prior to any scheduled pick-up. In case the reservation time and/or date is made less than 24 hours in advance to the pick-up time, cancellation must be made for good cause or as provided for or permitted by the Third Party Provider. In all credit card refunds, a 10% processing fee will be applied to the total amount reimbursed, irrespective of the cancellation window. Refund policies on prepaid reservations may differ by point-of-sale and destination as dictated by Third Party Providers. Car Rental Providers may have their own cancellation and No Show policy which will be indicated at time of reservation. For Prepaid Reservations on “PROMO” rate /generic/opaque pricing offers not initially associated with a specific provider: A) If a customer needs to make a change in their itinerary, we will credit them 100% of the prepaid amount towards a new reservation. If the reservation amount is lower than the prepaid credit, no partial refunds will be made. The remaining balance may be used towards a future reservation. The credit can be used up to 12 months from the original date the reservation was made. We reserve the right to change our prepaid policies at any time without prior written notice.
Insurance Coverage is provided by the Rental Supplier, as indicated. Additional coverage may be
available for purchase from the Rental Supplier. Typically, collision insurance does not provide
coverage for damage to windows, tires, roof, underside or interior of the vehicle.
The Rental Supplier may require a security deposit to be blocked on the primary driver's credit
card for the duration of the rental. A copy of each driver’s drivers license may be held for a
minimum period of 3 years (some exceptions may apply). A renter and/or authorized driver must
present a credit card in their own name.
An International Drivers license is strongly recommended.
Optional equipment is on a request basis only for an additional fee. Drop off charges, if
applicable, are estimates only & may change without notice.
Reservations may be extended without penalty by contacting Agentcars before the expiration of
the rental period.
Deliveries/Collections may be available on a request basis only, for an additional fee. Debit cards
may not be accepted locally.
The rental invoice may only show the balance due on delivery. This assures that you will not pay
Vehicle travel restrictions may apply, please consult the selected Rental Supplier for any
information on travel restrictions.
Renting Carz strongly advises the client to check if the car is DIESEL or REGULAR GASOLINE
at pick up.
In the event of a traffic violation an administration fee of approx. EUR 25 (including VAT) may
be charged. Client will be contacted by the Authorities directly for payment of the fine.
Administration Fee of approx. EUR 50 (including VAT) may be charged in the event of
damage/theft of the rental vehicle (if an excess applies this is charged in addition to that amount).
It is the responsibility of the client to check local laws and request equipment as necessary. If
driving the vehicle into Germany, for example, winter tires may be required.
By law as of 7/01/2012 all motor vehicles must be equipped with an NF approved digital
breathalyzer or unused (and immediately available) NF breathalyzer kit. Any driver not carrying
an approved breathalyzer kit will be fined EUR 11. The regulation will be enforced 11/01/12. The
rental vehicle will be equipped with 1 breathalyzer kit, if not returned or used a fee of EUR 6 will
apply. Additional kits available for purchase at the counter.
Best Rate Guarantee Terms and Conditions
The Agentcars.com Website includes a Best Rate Guarantee for offers so designated. By
providing this Best Rate Guarantee Agentcars.com, Agentcars.com and LatinCarZ assume no
responsibility or liability, other than expressly detailed above.
In the unlikely event that a lower rate is made available on Rentincarz.com or on another website
within 24 hours of booking with Agentcars, Agentcars will credit or refund to a user the
difference between the purchase rate and the lower rate. Agentcars will only refund the
difference subject to the following the terms and conditions listed below.
In order to receive a refund of the difference between a purchase rate/price and a better rate, a
- Notify Agentcars of a Claim within twelve (12) hours after identifying a better rate,
however, a claim for reimbursement under the best rate guarantee must be submitted
within thirty six (36) hours of any booking.
- Contact Agentcars using bestrate@Agentcars.com or by phone (305) 600-0001 within
twelve (12) hours after you identify a lower rate.
- Any e-mail must contain the user’s booking information (date, time, rate, car model,
- Alternatively www.Agentcars.com/bestrate/webform.html may be made available and
used to submit a claim under the Best Rate Guarantee.
- A phone representative will assist with any claim made by phone. If a representative is
not available, please leave a message identifying your transaction, confirmation
number, and any information identifying the lower rate offer.
- The lower rate must be available for booking and verifiable at the time you contact us, as
determined by our customer service representatives.
The Best Rate Guarantee is only applicable for residents in Latin America, Mexico and the
Caribbean. Residents from other countries comparing rates of other countries not based in Latin
America, Mexico Caribbean do not qualify for our Guarantee.
The Best Rate Guarantee is available ONLY FOR EXACT itinerary matches. For example,
specific rental car company, vehicle class, inclusions, applicable refund policy, exact same dates,
pickup and drop off locations, and times of travel or service as booked through Agentcars.com,
must match. For any stand-alone product booking the comparison must be to the same product as
a stand-alone purchase through another website (i.e., not part of a hotel + air travel package,
volume discount, etc.). Except as noted below, the Best Rate Guarantee applies only to the cost of
booked travel without including any taxes and fees. The Best Rate Guarantee is not available for
bookings on websites where the rental car company details are unknown until after purchase. In
order to be eligible for reimbursement, the user must meet all requirements imposed on the lower
price offer (if any), including, without limitation, residency, regional and age-related
Limitations on establishing comparison rates to validate a lower rate offer. ANY LOWER RATE
MUST BE AVAILABLE TO THE GENERAL PUBLIC, AND VERIFIABLE ONLINE. The
Best Rate Guarantee applies only to prices both advertised and available to the general public on
an English-language website. For example, rates offered on membership program websites,
corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention,
consolidator or interline prices; prices obtained via auction or similar process; or prices available
only by using a coupon or other promotion DO NOT QUALIFY for establishing comparison rates
for the Best Rate Guarantee. Further limitations on establishing comparison rates to validate a
lower rate offer: the lower rate MAY NOT COME from a website where a participant must call to
get a rental rate, or from an E-MAIL DISTRIBUTION that a participant received. Further, The
rate must be quoted, booked, and paid for in US dollars.
VERIFICATION OF CLAIMS: All requests, including receipts, are subject to verification by
Agentcars. Agentcars WILL NOT ACCEPT SCREENSHOTS OR OTHER EVIDENCE
THAT CANNOT BE INDEPENDENTLY CONFIRMED BY Agentcars. Agentcars
personnel must be able to verify any evidence provided to substantiate a claim for reimbursement.
In addition, Agentcars WILL NOT VALIDATE ANY REQUEST THAT RETINGCARZ
BELIEVES, IN ITS SOLE DISCRETION, is the result of a printing or other error or is made
fraudulently or in bad faith.
For verification of stand alone car rentals, a Agentcars’s customer service representative will
instruct the user to mail a copy of a car receipt to Agentcars within five (5) days after you have
completed the rental or hotel stay. Verified requests will receive a credit to the credit card used for
the booking, within approximately 30 days of verification.
Agentcars reserves the right in its sole discretion to modify or discontinue the Best Rate
Guarantee or to restrict its availability to any person, at any time, for any or no reason, and
without prior notice or liability to you. The terms that are in effect at the time of your booking will
determine your eligibility under the Best Rate Guarantee. The failure by Agentcars to enforce
any provision of these Terms & Conditions shall not constitute a waiver of that provision.